FAQ - Frequently Asked Questions

We recommend starting with a 1.2ml sample vial before committing to a full bottle. This lets you experience the fragrance on your own skin - the only true test. Our scent descriptions on each product page describe the mood and character of each fragrance to help you choose.

If you're unsure, our Discovery Sample Set lets you try up to 5 STETMN fragrances for just $19.99 - the perfect way to find your signature scent before committing to a full bottle.

Our bestsellers are also a great starting point: Heartland (warm, grounding, versatile) and Emerald Valley (fresh, green, beloved by everyone).

EDT (Eau de Toilette) has a lighter concentration of fragrance oil - typically 5-15%. It's fresher, more casual, and ideal for daytime wear. It typically lasts 4-6 hours.

EDP (Eau de Parfum) has a higher concentration - typically 15-20%. It's richer, more intense, and lasts longer (6-8+ hours). Our Blackcurrant Island EDP is our most concentrated, long-lasting fragrance.

Yes. All STETMN fragrances are designed to be worn by anyone, regardless of gender. We believe fragrance is a form of emotional expression, not a gendered category. Wear what resonates with you.

Yes! New customers receive 10% off their first order with code WELCOME10. Apply it at checkout. One use per customer.

Absolutely - STETMN makes a beautiful, thoughtful gift. UK Mother's Day 2026 falls on 22 March. For guaranteed delivery by then:

• Standard UK Delivery: Order by 18 March
• Express UK Delivery: Order by 20 March

If you're unsure which scent to choose, the Discovery Sample Set is the perfect gift - it lets her explore 5 STETMN fragrances and discover her own favourite. Use WELCOME10 for 10% off.

We ship worldwide, including the United Kingdom, United States, Europe, Asia-Pacific, and beyond. If your country isn't listed at checkout, please contact us and we'll do our best to help.

Delivery times vary by destination:

• United Kingdom: 3-7 business days
• Europe: 7-14 business days
• United States & Canada: 10-18 business days
• Asia-Pacific: 10-20 business days
• Rest of world: 14-25 business days

These are estimates. Delays can occur during peak seasons or due to customs processing.

Our shipping rates are:

• UK Standard Delivery: £4.99
• UK Express Delivery: £8.99
• International Standard: $12.99 USD
• International Express: $18.99 USD

We're working on free shipping thresholds - sign up to our newsletter to be the first to know.

Customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our prices or shipping fees. We recommend checking your local customs rules before ordering.

Yes. We accept returns within 30 days of delivery for items in their original, unused condition and sealed packaging. Please contact us to initiate a return.

For hygiene reasons, we cannot accept returns on opened or used fragrance bottles - unless the product is faulty or not as described.

We're sorry to hear that. Please contact us within 7 days of delivery with photos of the damaged item and packaging. We'll arrange a replacement or full refund as quickly as possible.

Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel an order within 14 days of receiving it, without giving any reason. You then have a further 14 days to return the item. We will refund you within 14 days of receiving the returned goods. See our full Refund Policy for details.

STETMN London fragrances are created in collaboration with Givaudan, one of the world's most respected fragrance houses, founded in 1895. Each scent is crafted by experienced perfumers (also called "noses") who balance artistry and science to create emotionally resonant fragrances.

Our fragrances are not tested on animals. For specific vegan certification information, please contact us directly.

Store your fragrance in a cool, dry place away from direct sunlight and heat. A drawer or cabinet is ideal - not a bathroom shelf, where temperature and humidity fluctuate. Properly stored, a fragrance can last 3-5 years.

• Apply to pulse points (wrists, neck, inner elbows)
• Spray on slightly moisturised skin - fragrance clings to hydration
• Don't rub your wrists together after applying
• Consider our EDP (Blackcurrant Island) for maximum longevity

Email us at info@stetmnlondon.com. We respond to all enquiries within 24 hours on business days. You can also use our Contact page.