Contact Us
Get in Touch
We love hearing from our community. Whether you have a question about a fragrance, need guidance choosing the right scent, or want to discuss a collaboration - we are here and genuinely happy to help.
Email Us
We aim to respond to all enquiries within 2 business days (Monday-Friday, 9am-5pm GMT).
Response Time
Current response time: Under 48 hours
For urgent order issues, please include your order number in the subject line.
Before You Write - Check Our FAQ
Many common questions are answered in our FAQ page, including questions about shipping, returns, fragrance longevity, and how to choose between sizes.
Order Enquiries
For questions about an existing order, please include your order number in your email so we can locate your order and assist you as quickly as possible. We aim to resolve all order issues within 48 hours.
Returns & Exchanges
We offer a 30-day return policy on all orders. If you are not completely satisfied, please email us and we will make it right. Full details in our Refund Policy.
Wholesale & Press
For wholesale enquiries, press requests, or brand collaboration opportunities, please email us with the subject line "Wholesale" or "Press" accordingly. We respond to all serious enquiries within 5 business days.
Our Company
STETMN is operated by EVERKIN COMPANY LIMITED
Flat/RM 1626, 16/F, Beverley Commercial Centre,
87-105 Chatham Road South, Tsim Sha Tsui,
Kowloon, Hong Kong
Company Registration No.: 2040801
STETMN London - British Artisan Fragrance Since 1980. Composed by Givaudan.